Refund policy

RED LENS CO. // RETURN & REFUND SOP

BLUF (Bottom Line Up Front):
Coffee is a consumable payload. Under standard food safety regulations, we cannot accept returns on roasted coffee, instant coffee tubes, or single-serve pods once they have been shipped. However, if your gear arrives FUBAR (damaged, defective, or compromised), our logistics team will make it right.

Direct all return or refund traffic to: ops@redlenscoffee.com

Because coffee is a perishable food item, all coffee sales are final.

  • The "Embrace the Suck" Clause: If you ordered the "For the Night is Dark" roast and it is too heavy for you, we do not offer refunds for taste preferences. We engineer our coffee for the combat arms, not the cafe. Drink it black and get to work.

  • Compromised Payloads: If your 60mm Sustainment Tube or Ammo Can boxes arrive with broken seals or are destroyed in transit by the postal service, take a photo immediately. Email the intel to ops@redlenscoffee.com within 7 days of delivery. We will deploy a replacement QRF (Quick Reaction Force) drop to your location at zero cost.

APO / FPO / DPO Shipments (Military Mail) 🚢

We know military logistics can be a nightmare. Packages going to overseas bases, ships, or forward-deployed locations take time and get heavily abused by military mail handlers.

  • Missing in Action (MIA): If your tracker shows the package has been stalled in Chicago or an overseas military sorting facility for more than 30 days, notify us at ops@redlenscoffee.com. We will consider the package MIA and push a replacement drop to your unit.

4. Processing the Refund 💳

If a refund is authorized by Operations, the funds will be pushed back to your original payment method (Credit Card, Apple Pay, etc.).

  • Standard processing time is 3 to 5 business days depending on your bank's routing protocols.

HOW TO INITIATE A COMMS CHECK FOR RETURNS

To start a return, exchange, or report damaged gear, follow this format:

  1. Email: ops@redlenscoffee.com

  2. Subject Line: RETURN REQUEST // Order # [Insert Your Order Number]

  3. The Intel: Briefly explain the issue (e.g., "Tube crushed in transit).

  4. Attachments: Attach photographic evidence if the item is damaged.

Operations will get back to you within 24 hours with a return shipping label or replacement confirmation.